Customer satisfaction today - and customer satisfaction tomorrow through continuous improvement is what quality management is about. The mean to communicate the opportunities for improvement and the realisation of improvements is the corrective action system.

The basis is a concern or deficiency as situation that needs to be improved. A concern can result e.g. from a customer complaint, an audit or a suggestion for improvement. The responses to such a concern are called containment action, corrective action and preventive action.

The solution of CAS9000 constitutes a corrective action system and leads you through the single steps from collecting concerns to the verification of successfully implemented actions. CAS9000 provides interfaces with AMS9000 and QCS 9000 to include concerns discovered within these tools.

The content of the Corrective Actions Tour:

The first part of this tour will provide you with a brief step-by-step tutorial.

The Corrective Actions Navigator
Corrective Action (CA) Administrator
Requesting a Corrective Action (CAR)
Approving/Rejecting a Corrective Action Request
Containment Action
Corrective Action Plan
Corrective Action Review
Preventive Action
Overviewing the Workflow

The second part points at some utilities of CAS9000:

Creating Reports
Libraries
Communication within CAS9000
Customisation

We hope you will find this presentation useful to learn about the software. Please, feel invited to drop us an email with your questions and further information needs at info@noweco.com.